12 industry-specific training kits
Stop training
from scratch.
Start with a system.
Your new hire starts Monday. You need phone scripts, checklists, onboarding plans, and role-specific training tools — all built for your industry. Not generic HR templates. A real system.
From new hire to trained in 30 days
Each kit is organized around the same practical goal: give you a role-specific training system you can start using right away.
Choose Your Industry
Find the training kit built specifically for your type of business — not generic HR templates.
Download Instantly
Get the digital files right after purchase, with print-friendly PDFs and any kit-specific extras included where the product calls for them.
Train With Confidence
Customize to your office and start training. Your new hire has a clear path from day one to independence.
What you'll find across the collection
These are the kinds of tools used across the kit library. Each individual kit includes the mix that fits that role.
30-Day Onboarding Roadmap
Day-by-day training plan so nothing gets skipped and your new hire ramps up fast.
Phone Scripts
Word-for-word scripts for every call type your front desk will handle. Industry-specific.
Daily Checklists
Opening, mid-day, and closing procedures. Consistent operations from day one.
Trackers & Worksheets
KPI trackers, review forms, logs, or worksheets where the role calls for them.
Email & Text Templates
Many kits include pre-written messages for confirmations, follow-ups, recalls, and reviews.
Trainer Guide / Quick-Start
Most kits include a trainer-facing setup guide so rollout starts cleanly.
Training kits for 12 industries
Each kit is built from real workflows in your industry — not generic templates with your logo slapped on.
Dental
13 tools + bonus trackers for dental front desk onboarding
“Another front desk hire with no training system?”
Veterinary
16 tools for veterinary receptionist and CSR training
“Your new receptionist just got a euthanasia scheduling call. Do they know what to say?”
Auto Repair
92-page front-counter system for independent auto repair shops
“Stop losing money every time your service advisor quits.”
HVAC / Plumbing / Electrical
9 tools for HVAC, plumbing, and electrical CSR & dispatcher training
“Your new CSR is 'shadowing'... but the phone is ringing, techs are texting, and the schedule just changed.”
Med Spa
8 tools for patient coordinator onboarding and conversion training
“Your med spa can have amazing providers and still leak revenue at the front desk.”
Property Management
9 tools for residential leasing coordinator and office admin training
“Every time your leasing coordinator quits, you lose weeks rebuilding the process.”
Restaurant
8 tools for server and host onboarding
“Your new server just started. In a week they'll be handling tables alone. Are they ready?”
Law Firm
8 tools for legal receptionist onboarding
“A potential client asks 'Do I have a case?' What does your new receptionist say?”
Chiropractic
7 tools for chiropractic CA and front desk training
“A patient asks 'How many visits will I need?' What does your new CA say?”
Fitness Studio
6 tools for gym and studio front desk onboarding
“Your front desk is the first and last impression of your gym. Is it working for you or against you?”
Hotel
6 tools for guest service agent and night audit training
“A guest walks up. Your new agent freezes. How long before that costs you a review?”
Construction
7 tools for construction office admin onboarding
“Your office person quit. Now you're answering phones, chasing COIs, and processing invoices yourself.”
Free training guides
In-depth articles on training front desk and office staff — written for the people who actually do the training.
How to Train a New Dental Front Desk Hire in 30 Days
A step-by-step 30-day training plan for new dental front desk hires covering phone skills, PMS systems, insurance verification, HIPAA, and scheduling.
11 min readService Advisor Training Guide for Independent Auto Repair Shops
Train your auto repair service advisor with this complete guide covering phone skills, estimate presentation, DVI communication, ARO tracking, and more.
11 min readThe Complete Guide to Training Your Veterinary Front Desk Staff
Train veterinary front desk staff with this guide covering triage calls, euthanasia protocols, emotional resilience, client communication, and onboarding.
Built for people who are done winging it
The collection is designed for small teams that want structured, editable training materials instead of starting from scratch.
Role-specific
Each kit is written for a specific front desk or office role, not a generic admin template.
Editable
The kits are sold as editable documents and printable files, with additional formats only where the listing includes them.
Listing-based
Buyers should rely on the current kit page and Etsy listing for the exact files, formats, and usage details.
Frequently asked questions
What format are the files?
Formats vary by kit. Product pages spell out the included file types clearly, and some kits also include spreadsheet trackers or other role-specific extras where needed.
Can I use these for multiple new hires?
These kits are built for internal training use inside your own business. If you need broader or multi-location usage, check the specific kit details before purchase.
What if my industry isn't listed?
Check the shop for the current kit lineup.
How is this different from a $5 checklist?
A checklist tells you what to do. Our kits tell you what to do, what to say, how to track it, and when to evaluate. It's a complete system.
Looking for the current lineup?
This site sells the currently listed digital kits only. Review the kit pages and Etsy shop for the current collection, file formats, and listing details.
View Shop on EtsyYour new hire starts Monday.
Be ready.
Download a complete training system built for your industry. Phone scripts, checklists, onboarding plans, and role-specific operating tools - all ready to go.
Browse All 12 Kits